Contact Us
Have a question or comment about Kokka Fabrics?
We’re happy to help! Please fill out the form below. For order-related inquiries, please include your order number. Our customer service team will reply within 3 business days. Support is based in Japan, so replies may be delayed by time difference or during holidays.
Before contacting us, please check our FAQ and policies.
For wholesale inquiries, please contact from Kokka USA, Inc. website.
Please note:
- Sample orders may take up to 14 days to ship.
- For shipping issues after dispatch, please contact your local post office for further assistance.
- First-time purchase coupon emails may land in your spam folder.
- Our Torrance location is not open to the public.
- Extra fabric in your order is a free gift—enjoy! These fabrics are from our archives and have been discontinued.
FAQs
We currently only ship to addresses in the United States (including Hawaii and Alaska) and Canada.
US
- Purchase Amount $0.00-$99.90: $8.00 (Flat Rate)
- Purchase amount over $100.00: Free Shipping
Canada
- Economy International: $60.55 (Flat Rate)
*We do not offer free shipping to Canada.
All fabrics except panels are sold by the half yard and the price shown is for a half yard.
The minimum order is 1 unit (half yard). To order 1 yard, enter “2” in the quantity box. If you order more than one unit, we will send it as one continuous piece.
Since fabric is cut to order, we do not accept returns, exchanges, or cancellations unless the item is faulty. We take great care to ensure product quality, but if you receive a defective item, please contact us by email.
Most products are manufactured in Japan and shipped from KOKKA U.S.A. Inc. office in the United States.
The prices listed on our website already include tariffs and transportation fees from Japan, so you won’t need to pay anything extra except for shipping fees and any local taxes based on your shipping address.
Unfortunately, we don't have a real store. Our Torrance office and warehouse is not open to the public for shopping or picking your order. We sincerely apologize for any inconvenience this may cause.