FAQ

Find answers to frequently asked questions.

Kokka Fabrics accepts Visa, MasterCard, Discover, American Express, and Diners Club.

We also accept Apple Pay, Google Pay, Meta Pay, and Shop Pay.

Most products are manufactured in Japan and shipped from KOKKA U.S.A. Inc. office in the United States.

Orders usually ship within 2-3 business days. During large-scale sales and holiday periods, orders will usually ship between 4-7 business days.

* Kokka Fabrics use USPS shipping, which has an average arrival time of 2-5 days from the day of shipment.

Please note that there may be a delay in shipment if we need to confirm your shipping address or details regarding your order.

You will receive email confirmation when we have finished arranging your shipment. Depending on the product and delivery destination, shipment time can vary. We will notify you about delivery time via email.

Kokka Fabrics is closed during weekends and holidays.

Your order's tracking information will be sent to the email address provided at the time of order once your order ships.

Unfortunately we only accept orders through our online store at this time.

We do not accept returns, exchanges, or order cancellations unless the delivered item is faulty.
We take all possible measures to ensure the quality of our products, but in the unlikely event that a defect is found in a delivered product, please contact us.
Please contact us by email or phone within eight days of receipt.

The minimum yardage is 1/2 a yard (20").

We currently only ship to addresses in the United States (including Hawaii and Alaska) and Canada.

The standard width of the fabrics we carry is 43 inches, but some fabrics are wider than others. Please see the description of each product for exact dimensions.

No, shipments are limited to one shipping address per order.