Shipping policy
All orders are shipped from our warehouse in Torrance, California. The prices listed on our website already include tariffs and transportation fees from Japan, so you won’t be charged any additional import costs.
Free Shipping
We offer free domestic US shipping on orders over $100. We do not offer free shipping to Canada.
Shipping Area Coverage
Shipping is limited to the United States and Canada.
Shipping Schedule
Orders typically ship within 3–7 business days, but processing may take up to 14 days during large sales, holiday periods, or when your order includes only fabric samples. Please note that we do not offer priority shipping and cannot expedite orders for any reason.
Shipping Rates
United States (Mainland)
- Purchase Amount $0.00-$99.90: $9.00
- Purchase amount over $100.00: Free Shipping
Alaska, Hawaii, Puerto Rico & U.S. Territories
- Purchase Amount $0.00-$99.90: $10.00
- Purchase amount over $100.00: Free Shipping
Canada
- Economy International: $60.55 (USD)
- We do not offer free shipping to Canada.
Custom Duties, Taxes, and Import Fees
For international deliveries (shipping to Canada), any duties, taxes, and import charges are the responsibility of the importer (purchaser) and may be charged to you upon delivery.
Refunds, Returns, and Exchanges
Please refer to our Refund Policy for details.
Shipping Issues
For any inquiries about your package’s delivery status after it has left our warehouse, please contact your local post office first for assistance.
If your package has been significantly delayed or if you have concerns about its status, please reach out to us. We will work with the carrier to help locate your package.
Please note that Kokka Fabrics is not responsible for packages that are lost or stolen after delivery.
Contact
If you have any further questions, please don't hesitate to contact us at info@kokkafabrics.com