Find answers to frequently asked questions.

Kokka Fabrics accepts Visa, MasterCard, Discover, American Express, and Diners Club.

We also accept PayPal, Apple Pay, Google Pay, Meta Pay, and Shop Pay.

Most products are manufactured in Japan and shipped from KOKKA U.S.A. Inc. office in the United States.

Orders usually ship within 1-2 business days. During large-scale sales and holiday periods, orders will usually ship between 3-5 business days.

* Kokka Fabrics use USPS shipping, which has an average arrival time of 2-5 days from the day of shipment.

Please note that there may be a delay in shipment if we need to confirm your shipping address or details regarding your order.

You will receive email confirmation when we have finished arranging your shipment. Depending on the product and delivery destination, shipment time can vary. We will notify you about delivery time via email.

Kokka Fabrics is closed during weekends and holidays.

Your order's tracking information will be sent to the email address provided at the time of order once your order ships.

Unfortunately we only accept orders through our online store at this time.

We do not accept returns, exchanges, or order cancellations unless the delivered item is faulty.
We take all possible measures to ensure the quality of our products, but in the unlikely event that a defect is found in a delivered product, please contact us.
Please contact us by email or phone within eight days of receipt.

The minimum yardage is 1/2 a yard (20").

We currently only ship to addresses in the United States (including Hawaii and Alaska) and Canada.

Unfortunately, in recent months, the cost of shipping has increased significantly. We ship via USPS, and on some occasions, we have absorbed up to $200 in shipping costs out of pocket for large orders destined for our Canadian customers.

In addition, the current rate for a medium size box is $$60.55. This is the same rate that all businesses must pay to ship to Canada.

This has made it difficult for us to continue offering our previous rates to Canada as we are still a small business.

We know that the new shipping rates are higher than what you're used to, and we apologize for any inconvenience this may cause.

We're working hard to find a more economical way to ship to Canada, and we hope to be able to offer more competitive rates in the future.

In the meantime, we've created a list of Canadian stockists from where you can purchase our fabric. You can find the list here: https://kokkafabrics.com/pages/retailer-list

Some of these retailers also have an online store, which means you'll be able to purchase from them online with Canadian domestic shipping rates.

We know that you're a valued customer, and we appreciate your business. We hope that you'll continue to shop with us in the future.

The standard width of the fabrics we carry is 43 inches, but some fabrics are wider than others. Please see the description of each product for exact dimensions.

No, shipments are limited to one shipping address per order.