I hope this message finds you well and filled with the holiday spirit!
I wanted to take a moment to express our sincere gratitude for your recent order and your ongoing support for Kokka Fabrics. As we navigate through the exciting whirlwind of the Bookhou and Black Friday events, we find ourselves humbled by the overwhelming response from our fantastic community.
Now, with the excitement comes a bit of reality – our small but mighty team is currently experiencing higher-than-usual order volumes, leading to longer fulfillment times. We want to extend our heartfelt apologies for any inconvenience this may have caused and assure you that we are putting our all into getting your orders out to you as swiftly as possible.
Behind the scenes, there are only two Kokka Fabrics members working at the warehouse, juggling a multitude of tasks to ensure each package is packed with care and attention to detail. Your orders mean the world to us, and we're doing our absolute best to meet the demand. We truly appreciate your patience and understanding during this hectic time.
We want to be fully transparent with you about the situation, and we're actively exploring ways to enhance our processes to serve you better in the future. Your satisfaction is our priority, and we're committed to making improvements based on your valuable feedback.
If you have any specific concerns about your order or if there's anything else we can assist you with, please don't hesitate to reach out. You can contact us at kokkafabrics@kokkausa.com. We're here for you!
Thank you once again for choosing Kokka Fabrics. Your trust means everything to us, and we're excited to get your fabrics into your hands as soon as possible so you can start sewing.
Wishing you a joyful holiday season!
Warm regards,
The Kokka Fabrics Team
